Shipping and returns are free worldwide for orders over £50. All stock products are shipped within 24 hours during working days. Delivery time is up to 8 business days for regular Free shipping and 2-3 business days for Express shipping.
All deliveries are tracked and signed by the recipient.
Our policy lasts 60 days. We offer free returns for all orders over £50. If your order value was less than £50, then you need to pay the cost for return shipping yourself.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
The cost for expedited shipping (express shipping) is non-refundable.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For packages that are not cashed at your post office within 14 days, Byron Bond LTD reserves the right to charge you a handling fee to cover return
shipping and freight companies' administrative costs.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you need to exchange, send us an email at email@example.com and we will provide you with return labels and/or return instructions.
To return your product, if your order value was more than £50, please email us at firstname.lastname@example.org to receive return labels. If your order value was less than £50, then you need to pay for return shipping yourself. Please email us at email@example.com and we will help you with instructions of where to ship the items.
QUESTIONS AND CONTACT INFORMATION
If you have a question or simply want more information contact us:
Byron Bond LTD
5 Percy Street
W1T 1DG London
Phone +44 (0)844 357 9870
UK company number: 9354058
VAT registration number: GB256825086