Please email us at email@example.com or call +44 (0)8443579870, Monday – Friday, 10am – 5pm GMT.
Please see our FAQ below.
After your payment has been verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays.
The regular delivery time is between 1-2 working days, but the estimated delivery time is depending on the country. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number.
UK: 1 - 3 business days
Europe: 2 - 5 business days
Outside Europe: 5 - 8 business days
Orders under £50: £5
Orders over £50: Free
Express shipping: £25
We deliver worldwide. However we do not ship to APO, post office box or FPO address. All deliveries have to be signed for.
We offer free returns for all orders over £50. If your order value was less than £50, then you need to pay the cost for return shipping yourself.
You can request a return or exchange for goods you have purchased up to 60 days after receiving your order.
You can request a return or exchange for goods you have purchased up to 60 days after receiving your order. To send the item back please first send us an email at firstname.lastname@example.org and attach your order number to the subject. We will reply back within 3 days with a return label.
- All products must be returned within 60 days of receipt.
- All products must be unused.
- All products must be returned in the original packaging inclusive of the related accessories.
- Any products purchased in the Sale or that are discontinued and no longer sold on the website, can not be refunded.
Please contact us if you would like to cancel your order, if it has not yet been despatched we shall endeavour to cancel and refund.
All our watches are unisex and have been designed to be worn by both men and women. Our Mark 1 series is 38mm in diameter, which looks equally good on a small wrist as it does on a wider wrist.
When adjusting the time, pull the watch crown outwards until it clicks. Rotate the crown to set the watch to the desired time. Once set, push the crown back to its original position.
Insert a suitable tool (for example a small screw driver) into the clasp gap. Gently pull down until flat to release the full clasp movement. Adjust to suit the size of the wrist and replace the clasp once comfortable. Before securing it down again, just make sure it is sitting in a groove. Push the clasp back hard to make sure it is securely fastened to its original position before wearing.
All our watches have interchangeable straps. Included in your watch package is a small tool to change your watch straps. You simply push the end of the tool through one side of the watch strap to slide the pin out. You reverse the process to secure a new strap. You will soon get the hang of it.
If you have a question or would simply want more information don't hesitate to contact us:
Byron Bond LTD
5 Percy Street
W1T 1DG London
Phone +44 (0)844 357 9870
UK company number: 9354058
VAT registration number: GB256825086