Free worldwide shipping and returns ON ORDERS OVER £50
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CUSTOMER SERVICE

Please email us at  hi@byronbond.com or  call +44 (0)8443579870, Monday – Friday, 10am – 5pm GMT.

Please see our FAQ below.

FAQs

SHIPPING AND DELIVERY

How long is the delivery time?

After your payment has been verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays.

The regular delivery time is between 1-2 working days, but the estimated delivery time is depending on the country. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number.

UK: 1 - 3 business days

Europe: 2 - 5 business days

Outside Europe: 5 - 8 business days

What is the shipping cost?

Orders under £50: £5

Orders over £50: Free

Express shipping: £25

Where do you deliver?

We deliver worldwide. However we do not ship to APO, post office box or FPO address. All deliveries have to be signed for.

RETURNS AND EXCHANGES

Do I have to pay shipping for returns?

We offer free returns for all orders over £50. If your order value was less than £50, then you need to pay the cost for return shipping yourself.

How long do I have to return an item?

You can request a return or exchange for goods you have purchased up to 60 days after receiving your order.

How do I return or exchange an item?

You can request a return or exchange for goods you have purchased up to 60 days after receiving your order. To send the item back please first send us an email at hi@byronbond.com and attach your order number to the subject. We will reply back within 3 days with a return label.

- All products must be returned within 60 days of receipt.

- All products must be unused.

- All products must be returned in the original packaging inclusive of the related accessories.

- Any products purchased in the Sale or that are discontinued and no longer sold on the website, can not be refunded.

How do I cancel an order?

Please contact us if you would like to cancel your order, if it has not yet been despatched we shall endeavour to cancel and refund.

PRODUCT QUESTIONS

Are your watches for men or women?

All our watches are unisex and have been designed to be worn by both men and women. Our Mark 1 series is 38mm in diameter, which looks equally good on a small wrist as it does on a wider wrist.

PRODUCT INSTRUCTIONS

Setting the time

When adjusting the time, pull the watch crown outwards until it clicks. Rotate the crown to set the watch to the desired time. Once set, push the crown back to its original position.

Adjusting the clasp on Mesh straps

Insert a suitable tool (for example a small screw driver) into the clasp gap. Gently pull down until flat to release the full clasp movement. Adjust to suit the size of the wrist and replace the clasp once comfortable. Before securing it down again, just make sure it is sitting in a groove. Push the clasp back hard to make sure it is securely fastened to its original position before wearing.

How do you change the straps on the watches?

All our watches have interchangeable straps. Included in your watch package is a small tool to change your watch straps. You simply push the end of the tool through one side of the watch strap to slide the pin out. You reverse the process to secure a new strap. You will soon get the hang of it. 

QUESTIONS AND CONTACT INFORMATION

 

If you have a question or would simply want more information don't hesitate to contact us:
Byron Bond LTD
5 Percy Street
W1T 1DG London
UK
Phone +44 (0)844 357 9870
Email: hi@byronbond.com

UK company number: 9354058
VAT registration number: GB256825086